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ARS Routing for Avaya Aura Communication Manager
Hi All, I have a scenario that I need help with. I have 2 remote campuses that are connected via 100Mb WAN. At campus 1 I have an Avaya CM S8720 with 4 G600 cabinets and that is our PN1 with three PRI's (3 DS1's) installed. At campus 2 I have an S8500 ESS with 1 G600 cabinet with 1 PRI (1 DS1)...- Smcguigan
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- Replies: 2
- Forum: Avaya: CM/Aura (Definity)
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Avaya CM v3.1 Vector Queue Routing
I have a vector that is used for our Centralized Scheduling department that uses an ACD with 2 agents. When a caller calls in the hear a general announcement and then the vector checks to see if there are any available agents in queue. If there are none available then it routes to another vector...- Smcguigan
- Thread
- Replies: 2
- Forum: Avaya: CM/Aura (Definity)
