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Going up instead of down in queue position announcment
Hello we have had queue posisition announcements active for a couple of years on some of our scripts (we use these in conjunction with wait times etc) and we have recently had a couple of caller stats they were told they were 7 then next loop they were 8 (as an example) - as I say only had a...- haggisuk
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- Forum: Nortel: Symposium call center solutions
