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Does it have the required Off Station entry?

Hi Kyle555. I'm looking for where to administer ROOF an the only documentation I can find says to admin the AUX code in System Features (it's already there), and to add it on a trunk group form for extension-to-cellular. Where do I administer it for the agents/hunt group etc?

Hi, We have an issue that I'm hoping someone has an answer for. we recently switched everyone over to Avaya Agent in SIP mode and a new issue has cropped up. One of our call centers uses Auto Answer. when someone's Avaya Agent crashes, SM doesn't recognize that they are down (a known issue I...

I found this in another log: 11\10\20 16:24:20 SMServerDetach Entering SMServerDetach: 11\10\20 16:24:20 SMServerDetach SMServerDetach: pSMServer was not NULL 11\10\20 16:24:20 SMServerDetach SMServerDetach: pSMUser was not NULL 11\10\20 16:24:21 LogWrite Class_Initialize cvsReport...

I'm pretty sure I've done all of this (except the host file), but I'll double check. I installed it all on a new server, and it ran for a while but then stopped. I'm pretty certain that something is filling up or maxing out and preventing it from continuing to run. Here is some data from the log...

It's confounding because now it stops running when I log off the server, so odd. I think the report engine stops running. I'm going to try this on a different Windows server and see if that helps

ok, thanks. Do you know if the acs auto script has to live in the CMS Supervisor file path of the user running it or could it be somewhere else on the Windows server?

I'm getting the same error with that line changed. I copied this from your thread on this a few years back. What is the reason for forcing it to run only every 5 seconds? Also, do you have any thoughts on running the script right from CMS itself, and writing the data to a file off server? Thanks

The code now looks like this Set WshShell = CreateObject("WScript.Shell") 'theSleepFile = "C:\Users\PRcmswidget.svc\AppData\Roaming\Avaya\CMS Supervisor R19\Profiles\widg\Scripts\Sleep.vbs" Do While count < 1 'WshShell.Run "wscript.exe """ & theSleepFile & """", ,true Wscript.Sleep 3000 before...

Hi Stinney. We are killing every 60 minutes because it stops writing data to the text file every day. When I look at task manager after that happens the script is still "running" but the report engine is not popping up as a background process every 5 seconds to run the report. We thought if we...

Is it intermittently working for the same people or does it work for some people all the time and not others all the time?

Hi, I've been working on this for a couple of weeks now and am so close but have an issue. Using the info I got in the thread above, I was able to set up a script that runs fine for a while but then it stops working. The script is still "running" on the serer, but the report engine no longer...

Thanks phoneguy55.

Hi, We are looking to get EWT data for one of our queues to display on our intranet site. The CMS RT_Socket Connector for CMS is crazy expensive so I'm looking for creative ways to get the data shared. We have CMS, Desktop wallboard and AES available to us (not sure AES helps but figured I...

I found an answer...scroll to a blank "button", choose Custom, Add, then choose Feature, Autodial etc.

Hi, Did Avaya remove the ability for user to assign Favorites on SIP phones from the TUI? I'm looking at my J179 and don't seem to have the ability to assign Favorites. It used to be there, and is in the old documentation but not the newer documentaton. Is this something I can turn back on via...

Hi, Does anyone have any info on how to get click-to-call working in IX Workplace for Windows? I have enabled Browser Add-In in the application settings, checked the C:\Program Files (x86)\Avaya\Avaya Equinox\fTarget folder for registry entries (only FireFox was there and it didn't seem to do...

Thanks Sean655 and kyle555

Hi, Is there a way to block or restrict login attempts on an Avaya SIP endpoint? Trying to stop people from logging into other peoples phones Thanks

We are using EAS. The skills in questions are set up as EAD-LOA, and I don't beleive any of the settings we have should cause a call to jump the queue. Our Call Selection Measurement in CM is current-wait-time.