That would make sense if there were any admins but me, Our users just don't seem the type to be fiddling with the phones, I had one come back for vacation after 2 weeks and here MB button did not work when she tried to take a break...I ask them were you programming buttons, they look at me and...
Hello,
Mitel 3300 Rls. 7.2 SP1. with ACD agents using 5330 sets. Randomly every week or 2, I get one or two different users complaining that their make busy buttons have stopped working. NOTE: Users that would not have a clue or even think to mess with button programming.
I go in and check...
1) Ignite keeps throwing a user into and at random, Make Busy states, and when they attempt to switch into a non-make busy state, it is non-responsive. The user was removed from the queue and was moved over to a new machine and went through the process of logging them into the Phone (HotDesk)...
We have the MiCC on one Server and SQL on a secondary server. I would recommend reading through all the patches and make sure you have a clean database before your proceed- NO MIX of HOTDESK and TRADITIONAL SETS. We are using Windows Server 2012 on both machines.
We do have IIS, MSMQ, and...
Hello,
I have a Mitel 3300 with a superconsole 1000- I have 3 blank softkeys to the right of the function key- on the lower center part of the console.
I would like to add a couple of 5 digit ARS routing codes to two of these blank buttons to route calls to our remote facilities (Temp FIX till...
Hey All,
Our Company had an PrarieFyre MCC installed 3 weeks ago v7.0, Mitel Sent 3 techs from Canada to Install! We have been having some issues with the new Call Center Client 7.0 with Ignite and I was wondering if anyone had any tips for resolution on these 2 items.
Ignite Client for...
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