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Hi, I'm not sure if i should start a new thread with this, but it is still a part of the same issue. All the inbound and outbound external calls are now fine, but the fax is not working and the carrier says we need to adjust the bearer capability/transmission medium to 3.1Khz (Audio) as it is...

Hi Sarond, Changing it to absorb 6 and insert 3 worked a treat! Thankyou!!! :) The fax still is not functioning, but I think that might be a seperate issue. Thanks everyone for all your help - extremely appreciated. Thanks again. Jexter

Here is the CCS trace after doing this 12:51:09 RI23 DPN F CRM/CIM ;30;*166*1 2 3 4# 12:51:09 RO26 DPN F CRM/CIM ;30;*166*1 2 3 4# 12:51:10 RI26 DPN F CRM/CIM ;30;*166*1 2 3 4# 12:51:22 RI24...

Hi Guys, Update to the situation - the carrier has fixed the service in regards to external calls being made and that is now working correctly and seems to be attaching itself to the correct extensions. Sarond, I tried setting the non-dial answer point for day and night1/2 as an extension and...

I've tried adjusting the trunk service assignment in regards to absorbing digits but it still doesn't seem to work unfortunately. I must not be adjusting the fields correctly in regards to the number of digits being absorbed, although i've tried many different combinations. The extension range...

Email from the phone carrier company (might be of some assistance) ************* Upon checking, we’ve found out that the call in to the ISDN BRI is failing due to mismatch of receiving digit. Previously, the receiving digit at Mitel controller was set to last 4 digit. At present (after...

Hi Guys, Thanks for getting back to me. ISRM - yes, that call does not work. We have now had an update from the carrier and they now claim they have upgraded the ISDN services so our controller is now presented with 8 digits from the service but our controller is configured to only receive 4...

Hi Guys, We've been faced with a strange issue and according to our carrier, the problem lies in house. We are no longer able to make or receive external calls back into our Mitel 3300 system. The controller has a BRI card in it and an ISDN service from the carrier. There was recently some...