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  1. caldridge

    Unable to answer transferred calls

    It looks like possibly an issue with supervised/unsupervised trunks? I've pasted some output of the monitor with highlights. I know this used to work, but have since been unable to find a way to correct it. http://pastebin.com/1CkusfWL
  2. caldridge

    Unable to answer transferred calls

    Lugman - They don't have an option after hitting transfer to complete. Just the option to conference/cancel/drop the call. The procedure for recreating/formatting an SD card is something I am not familiar with, but would be willing to try that. Sorry, I deal mainly with CUCM and a legacy...
  3. caldridge

    Unable to answer transferred calls

    Thanks! Unfortunately I already had them try that, and they reported that after hitting transfer and the extension, the only options are (conf. cancel drop) I also had them try putting the caller on hold and then transferring, but that yielded the same result.
  4. caldridge

    Unable to answer transferred calls

    Greetings! I have a IP500v2 w/8.1 (43) BASIC All users have 9508 sets, and are reporting they are unable to transfer inbound callers to other on-premise extensions. As a caller, I just hear the "beep" as I've been place on hold, since there is no hold music/message. I've resorted to...

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