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Oh! I think I got it! The main line is now ringing on the right set (Hooray!), but the mailboxes aren't right. I know have three mailboxes (the general delivery on the main line, the admin girl and an guy who's phone wasn't involved in this at all....) that aren't on the right extensions. When...

Hi guys, You were fantastic at fixing my previous phone problem, so I've come back with another issue. My calls are ringing at the wrong location and I'm not sure how to fix it. When we have an incoming external call, it's ringing at the wrong set. We've decided to move our reception area...

You guys are brilliant! It was the lines - there was another Line 186 that was attached to the main extension. Everything works perfectly now. Thank you all so much for your help. If you happen to be around Edmonton, Alberta.... I'm looking for a new technician in the area. :-)

We did bring a technician in - one recommended by the phone company. He had a flat rate to set everything up and took a credit card deposit. He came in for about four hours, answered a few user questions, said everything was set up as per my notes, walked me through a few things like the F983...

That was a great idea - as soon as I read it I realized that we "PARK" calls on 101 and 102 so our lines must be one hundred series lines.. I just changed all line numbers from Line 1 to Line 150 to be AA Answered (at 0 or 1 ring) to make sure I catch everything, but when I called the main...

Feature 982 (Operator Settings) Atdt Avail: N Business Open: Y Answer Lines: Y Atdt: Main Extension Feature 983 (AA Settings) TABLES Grtg Table: 1 AA Menu Prompt: Y Morning: 1, Afternoon: 2, Evening: 3, Non-business: 4 (these are all recorded) Atdt: Main Extension CCR Tree: 1 (this is built and...

Hi! I'm running into trouble with my Nortel Norstar Flash and Module ICS 4.0 System. We currently have no receptionist and want all calls to be routed through the CCR so callers can select their own path to reach someone. This has to happen without someone physically answering and directing...