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The calls are flagged in the database with the said retention period. You'll have to query the archived call records, identify the flags and then run a script to clear that value out.

Multi tenancy is not officially a licensed feature in NIM SMB. It can be achieved via careful profile creation and user assignment.

It sounds like the logger api is not responding. Verify on the logger itself that the ntloggersvc is running. Regarding integration, that piece is configured via a CTI client that connects to your CM via a defined user and then additional configuration is completed within the application...

Are you unable to open it on the server?

Sorry to hear that. Rebuilding an array while it is under load is dicey at best. What did NICE Support have to say about the situation? Did they come on site to repair the unit?

Migrations are problematic even in the best of times. Every migration has to be staged in lab where the production databases are migrated and verified and then the migration is conducted in the wild. Migrations cannot be attempted casually by non-experts - it will end in tears. In fact, a few...

OP, did you reset the VCarchiveClass?

Configuration: 1.) You need to define all the host servers in the tree on the left under 'system admin' 2.) You need to map your audio sources to your channels 3.) You need to map your screen i.p range to your available screen channels Good luck!