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  1. FractalTelecom

    can I use my avaya 9608G to AVAYA IP500 V2? it was purchased mistake

    Do you have a license for Avaya endpoints, and does your IPO have VCM channels? The 9608 and IP500 have to be on the same LAN.
  2. FractalTelecom

    Dialing out to show CLI

    Have you verified your provider has given you control of outbound caller ID?
  3. FractalTelecom

    Failover when VMP goes offline?

    If the VM Pro pc is still online and powered up, IPO does not recognize it as failed. I’ve had this happen on several occasions when the service was “locked up”. It’s not functioning but the IPO doesn’t know that. Remove the pc from the LAN until it’s fixed. You might also have to switch to...
  4. FractalTelecom

    VCM DSP packet routing errors, invalid IP address

    .
  5. FractalTelecom

    Can't downgrade 12.1 IP500 Control Unit?

    .
  6. FractalTelecom

    96xx vs the J series

    Follow.
  7. FractalTelecom

    Using VMP 9.1 UCM for MOH Source

    Can you send a screenshot of the Manager tones and music page?
  8. FractalTelecom

    Mandown service tag or ringtone to indicate emergency call from others normal call

    I have used VMpro to send a prerecorded message over paging by dialing a short code as well.
  9. FractalTelecom

    Help! the licence key for my IP office 500v2 system

    Find a new dealer to work with. There is paperwork to have that License reassigned to another dealer.
  10. FractalTelecom

    Extending a Expansion Module several feet away

    Corruption of data, raises any noise level along with the data. You could probably test it in a lab situation. Obviously not supported.
  11. FractalTelecom

    Avaya IP Office Server Edition - vSphere Replication support?

    Let us know if you have success!
  12. FractalTelecom

    Paging ?

    You need a UTI interface. Also, do you intend to page over desk phones as well as overhead?
  13. FractalTelecom

    9.0 Call Control FNE 00 cant break dial tone

    Yes. Also check that the provider will allow other numbers than the main BTN.
  14. FractalTelecom

    R11 Can Individual Analog Ports Be Disabled on a ANALOG POTS30V2 Expansion Module?

    Your best bet is to call somebody on site and physically unplug those damaged ports from the analog station. Software changes wont stop damage by arcing and shorting of cut wires.
  15. FractalTelecom

    One Phone Sending CID as "Unknown"

    check to see if anything has appeared in the user short code tab.
  16. FractalTelecom

    IPO upgrade License history - 4.1 ^ - 4.2 ^ - 5.0 ^ - 6.0 ^ - 6.1

    I'd agree as I have upgraded an old V1 to R5.0 without needing a license." I thought the V2 started at R6." - They originally had a 500V1, power supply crapped out. I moved them to a V2 and SD card at that point. I'll give the R5X a try. I did find a copy of R1 on the VM Pro PC I originally...
  17. FractalTelecom

    IPO upgrade License history - 4.1 ^ - 4.2 ^ - 5.0 ^ - 6.0 ^ - 6.1

    For the life of me I am trying to remember at what point you need to purchase a license upgrade, 6.0 or 6.1? A old client I haven't heard from in years gave me their functioning IP500V2 R4.1 with VM Pro and I want to take it to the latest software available before messing with licenses. I...
  18. FractalTelecom

    IP Office 911 Calls Getting Dead Air

    I would try a reboot if it is on a PRI, hopefulling the providers Adtran to reset. Last week I had to call the provider to get it to reset, wound up having to pull the plug on the Adtran as it was locked up. The one way calls were happening from the provider side.
  19. FractalTelecom

    Ip office 500V2 mixed paging w/UTI Paging adapter

    Do you have the extension in a paging hunt group with the other users?
  20. FractalTelecom

    Cannot open offline .cfg, version 9.2?

    ipotech808, so what was your solution to this? I have 2 new installs that are running this troubled release.

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