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Hi randycarroll. Thanks for the reply. I'm ashamed to admit that I don't know where or how to find or fix that. Is it something perhaps that is easy to explain on here? Or point me in the right direction please? Thanks much.

When I try to login with the "admin" login ID to the AAM 6.3 MSS I get this error: "User does not have permission to access the web interface" Yet there is no "admin" login in the list of administrator accounts. It must be some kind of system login but how can we set permissions to this login...

Trying to run backups in cdom 6.3.4, backup is failing: 2015-03-19 13:13:57,418|BACKUP home/backup.sh - Failed with exit code 1 2015-03-19 13:13:57,729|BACKUP ****** FAILED ****** Reading a lot of articles about failures & backups, but can't figure out what the "home/backup.sh" refers to or...

Good morning. The drift file now reads 21.075. Much better than the 74.740 that it was at yesterday. Thank you again for your help on this one.

Well I think I fixed it. Strange, two NTP servers were defined. primary was time.xxxx and secondary was ntp.xxxx. Both names resolved to the same IP address. I removed the secondary (ntp.xxxx) name and the time corrected itself & the network time sync page updated. Furthermore, the primary...

I've seen numerous times that one server syncs from an external source, and then the duplex server syncs from the other server. I do believe the stratum according to the duplex server is lower than that of the server which is referencing an external NTP source. Not sure if that helps!

Thanks bsh. The drift on my server says 74.740 (you say needs to be as close to 0.0 as possible). Another system, same release, same overall WAN, says -1.478. It however is using the correct NTP server (same as the "broken" one but it's actively using the NTP server defined). Remote...

This is an odd one. NTP servers (2) are configured on the active & standby CM servers. Both NTP servers however resolve to the same IP address. Yet the time is off by a couple of minutes. Here's the Network Time Sync page from the active server. CM 5.2.1 The * by LOCAL means that's where...

I have an old MCC in which one single fan of the whole assembly (of 3) keeps revving up then down then up then down, constantly. Researching to see if it's this single fan unit or if a greater problem might be lurking. Bad temperature sensor, other issue that might be causing this, etc. Or if...

If a user has a phone (ie x7000) and they have bridged appearances of x7001, a call comes into x7001 and they want to park the call, the call-park button (assigned to the unit x7000) does not light up. Is there a way to make it light up for calls parked that came in on the bridged appearance...

The only thing I can think of that would provide that information would be in a trace report, in CMS. The agent must have an active trace going on, it wouldn't be exactly like real-time, but each time the agent changes states (hold, unhold), the report should update. You will have to do some...

Thank you Boristhespider2!

What is, or what would describe the "Capro process" when it comes to CM? Anyone know? Have never heard of it but can't find a decent description of it online. Thx

Hi all. I'm looking to make calls to a coverage answer group ring on bridged appearances on phones. So a call goes to an extension, that extension has a coverage path, where point 1 is a coverage answer group. The extensions in the coverage answer group are bridged appearances on user's...

Have a puzzler. Trying to get caller ID into CM, through Aura Messaging, back to CM, to a VDN, and to an agent. All that is coming through for CID for the agent is the VDN name & number. Call comes into a VDN, which sends the call to an X port station immediately. X port station has a...

Running into an issue with timetables in emulator, for CMS. I'm trying to put multiple reports in one single timetable. I'm being told by the system that it cannot save more than one report in the timetable. The user ID being used for the timetable is "cms". When I make a timetable using my...