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How to Block Inbound Nuisance Calls by ANI on CS1000 with CCMS
This is the Script we came up with to stop unwanted telemarketing calls from bombarding our receptionist. Given that we had vacant numbers going to the attendant, an Auto dialer would hit all the numbers all the time. They would target our DID range and if it hit a vacant DN then the call would...- duke765
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- Replies: 0
- Forum: Nortel: CS1000 (Meridian) systems
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How do you confiure CS1000 to use Force Agent Logout and Change Agent State in AACC R6.4?
How do you confiure CS1000 to use Force Agent Logout and Change Agent State in AACC R6.4? Avaya Aura® Contact Center Release 6.4 has a new feature called Force Agent Logout and Change Agent State in their Realtime displays. What configuration is required to make this work with a CS1000 Release...- duke765
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- Replies: 3
- Forum: Nortel: CS1000 (Meridian) systems
