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Contact Server not passing Agent Name to ICM
Hi, We're looking to find a way to allow our ICM/CUIC (monitoring tool) to automatically pick up the agent name from Aspect (Agent Admin). We've lost our GUI access to the Aspect Contact server and were wondering if anyone could think of any options there might be to enable this info transfer...- JackL1974
- Thread
- Replies: 0
- Forum: Aspect contact/call center solutions
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Contact Server connecting to 2nd ICM
Thanks for the response, Just to clarify, if I setup the new ICM using same connection details as existing ICM instance, does that mean I do not need to do anything on the CS ICM Adapter? Thanks- JackL1974
- Post #3
- Forum: Aspect contact/call center solutions
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Contact Server connecting to 2nd ICM
Hi, I have an existing Contact Server 6.3 install connecting to Aspect Call Center v9.3. The CS currently has one connection to an ICM instance. As part of a new project I am wanting to connect a 2nd separate ICM instance to the same CS to receive the same call data. Can anyone please confirm...- JackL1974
- Thread
- Replies: 3
- Forum: Aspect contact/call center solutions
