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Thanks guys, night service and buttons make sense; right now we are using VMpro to route calls based on a working hours condition / time test. looks like I would need to setup a time profile to use night mode - correct? I found what I was looking for in the root.vmp file - I'm thinking I can...

lol, thats what we have now. Unfortunately, the hours change from day to day or week to week. I'd like to somehow pull the hours dynamically from the system and display them without having to open the voicemail pro app to check.

thanks for the suggestion Flyguy2, the existing setup is working well - calls are distributed to agent extensions which are logged into the hunt group. We have a wallboard and can see available agents, calls in queue etc. - what I am looking for is an dynamic indicator letting us know if the...

We are running a small call center with 5-10 concurrent agents. Depending on the time of year our hours change from week to week. We are using a "test" condition in VMPro to route calls either an hunt group staffed by agents or to after hours messaging. I would like to have the "open" or...