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P.S Just realized I have spelt CATEGORY wrong....

hello, If you are in CMS open a new report. On the left hand side the catagory's Agent, Other etc... Do you know if I can add my own category? Many Thanks Dom

Thanks! That has worked! :)

Logon to the One-X Comm Server, check your dialing options. I think its in config. It could be that that number is not in the config. Sorry I dont work with one-x com anymore so cant give you direct directions but that sounds like the area you want to be at. Also check this: Test it with IE7...

Hi All, I have an issue with CMS I need help, I cant find anything online or for the life of me figure out how to resolve it. My issue is: I am creating a custom report in CMS, it’s a historical. I can set the report up fine, when I go to edit-inputs I add the necessary ACD & Skill I want to...

Hello, I am creating some custom reports in CMS, Does anyone know how I can add an image? (company logo). Thanks Dom

Hello!! I wonder if anyone can help me. I am using CM5 & MM. I have a number that needs to go to VM if no agent answers within 5 rings. The problem that I am having is, its queuing straight into the skill and only going to VM when an agent is busy on not logged in. And all agents and...

Resolved! I was using the wrong connector at the back. I was using a DS1.

Hello, I have just added a new VAL board, I have adde3d the none name and ip address in. When I go to ch ip-I (board location) I have enabled the interface added the correct node name, subnet mask and gateway If I do a status link (link number) it says the Link status is disconnected! Can...

Hello, I need some help. Sorry if it’s a noob question. How do I send an external number that has been send to my ISDN 30 to an internal number? IE a VDN? I know how to do this using AAR but I don’t want to use that. Many Thanks D