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Hi , I am migrating wfo15.1 (ACR/CRS+WFM) suite to IX workforce engagement 15.2 with ACRA and wfm. how can i playback the archived call records stored in SAN drive from ACR15.1 in v15.2 Interactions? I can see the old call records meta data in v15.2 Enterprise manager when i search in the...

Hi , How can i migrate the existing data from ACR15.1 postgres database and the recording files to ACRA15.2 sql db ? appreciate the help getting the steps for the data migration. thanks! Su

Hi, I tried to upgrade IPO 11.04 to 11.1 SP 1 with cenos7 . But, there was an error that "no disk selected" in the in installation destination during installation. Its a physical server and using thumb drive to install the installer. Anyone else has encountered such error and was able to...

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Hi, i am seeking advise on any web api for MVC that can perform sound editing in website. The sound should be able to record voice, playback,stop,pause, cut/trim, paste the audio and also save to the server from the client web browser as wav file. is there any off the shelf web application...

Hi All, May i check the following on Avaya IPO v11.0 Media Manager call recording storage server: 1)Can the call recordings from Avaya IPO Media Manager in the AWS Storage Server A instance be copied over to a new AWS storage Server B instance 2) Is there any configuration we need to take...

Hi , I have checked the registry keys and found no issue. The License server is in cloud (IPOCC anywhere) i am attaching the TT trace for your reference

Hi Janni78, Thanks for asiisting. The IP address of the server is correct. In one user laptop, user A with basic AD user access credentional is able to access the ipocc client login page but in the same laptop user B with AD admin rights when open the ipocc client, gets the error message. Is...

Hi, I installed Ipocc windows client 10.1.2.2 in new users'pc and receiving the error:Could not contact a license server. And users are not able to login. Existing users are able to login to the ipocc client in their pc. It's new new users unable to login. I'v tried new user account to login in...

Hi Janni78, Thanks for your assistance. IPOCC is email client, therefore,is it necessary to create a SMTP Connector in Office 365 ? I have already created the SMTP connector in IPOCC. thanks su

Hi, I am trying to configure office 365 email account in IPOCC to route emails to a shared mailbox to the agents. I have an office 365 account without mailbox provided by customer for SMTP and IMAP login purpose. But i am seeing this error when i tried to send out email from IPOCC client...

Hi Janni78, Ic. in that case I will not be able to track the activities. Thanks for your assistance! Appreciate your help! Su

Hi, Someone has changed the default task flow and when the server is rebooted, the active taskflow was changed to the default taskflow. I would like to check who changed the default taskflow because initially active and default task flows were both the same. So, is there a log in IPOCC such as...

Hi, My contact centre operation hours are from Monday to Friday, 8:45am to 5:45pm . In the predefined real time telephony performance report in topic table, the TSFShift[T] record for the topics seems like not following the operational hours as earlier stated. May I check on where do I set...