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Passing skillset ID through T1 and IVR
Thanks, TekTrader! I have a Nortel Option 61 PBX. Are you saying I can change this in the PBX or will I change the setting in Contact Center Manager?- punkysmom08
- Post #3
- Forum: Nortel: Business Communications Manager BCM
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Passing skillset ID through T1 and IVR
We have calls that come in to the PBX and are routed to an IVR via a T1. If the caller opts to speak to a person, the call is bumped out of the IVR into Conctact Center Mananger. When the call is presented to an agent, the skillset info only displays for a second and then goes away. The agent...- punkysmom08
- Thread
- Replies: 3
- Forum: Nortel: Business Communications Manager BCM
