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  1. kleinsak

    DID not dialing though from outside line

    Well the problem fixed it'self, it only took a couple of weeks. My guess is there was some sort of config/DB file/entry that needed to update. We are looking at updating to 12.3 since we are still on Server 2003 for that machine and will look at 13.3 when we build a new 2008 r2 server for it.
  2. kleinsak

    DID not dialing though from outside line

    Yes, right now I have it set to a Route Point, then I'm forwarding that to the user's extension. We were in-between vendors so ShoreTel has a mandatory 2 week waiting period before they will support anything. Our vendor's tech is supposed to be here this morning and we are going to contact...
  3. kleinsak

    DID not dialing though from outside line

    Thanks for the update, I'll check with our vendor and see if this fixes the problem.
  4. kleinsak

    DID not dialing though from outside line

    This is my first time ever posting in a forum in my 10 years of IT, sorry I'm long winded. I have a user who had forwarded his phone from his main location to another location. Not knowing that he had done that (and needing to setup another user for the extension he was forwarded to) I...

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