Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations derfloh on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  1. john3voltas

    IP500 Digital Station 30 Modules Not Detected – No Bootloader via RS232 – Post Power Surge

    BTW2, this line "DCP(16/30) V2 Loader 1.6 (Will appear as you press ESC multiple times)" only appears if you start pressing ESC before you "power on" the faulty unit. Start pressing multiple times per second the ESC key and ask someone to power on the moduler for you.
  2. john3voltas

    IP500 Digital Station 30 Modules Not Detected – No Bootloader via RS232 – Post Power Surge

    BTW, saying you are using the same converter/cables on a different PC can immediately lead us to think that it is either a software (PuTTY config) or hardware issue. Possibly a faulty USB port on that other computer
  3. john3voltas

    IP500 Digital Station 30 Modules Not Detected – No Bootloader via RS232 – Post Power Surge

    So, you have a setup consisting of a laptop computer, USB to RS232 converter, RS232 cable, PuTTY that you have used on other expansion modules and you successfully managed to enter AT commands. And then, with the same setup, same PC, converter, cables, PuTTY, etc, connected to the faulty DS30...
  4. john3voltas

    Customer doesn't believe abrupt power outage damaged equipment your thoughts

    I guess you're talking about MD's? I didn't have much contact with MD's offices except for dental clinics. Those were the worst to pay...and lawyers' offices too.
  5. john3voltas

    IP Office 11.1 - CallListen shows LISTEN on Avaya communicator

    It says here https://documentation.avaya.com/bundle/AdministeringIPOfficePlatformWebManagerR11_1/page/Advanced_calllisten.html that "If enabled, this is the only indication of monitoring given to the monitored user. There is no phone display indication of monitoring". This is not what I am...
  6. john3voltas

    Customer doesn't believe abrupt power outage damaged equipment your thoughts

    @Rhinorhino We are all still blind here. We don't know exactly what was the outcome because you're not telling us. Is the system back up working? Was it just a matter of replacing that couple of IP500 PSU's? What about the server? Is it working? What was the issue with it? Was it just software...
  7. john3voltas

    Customer doesn't believe abrupt power outage damaged equipment your thoughts

    Well, it seems to me we're talking about a couple of IP500 power supplies and a problem with the computer that houses the VMPro. A couple of blown PSU's will cost peanuts. OTOH you don't specify what kind of problem you're having with the VMPro server. From what you're saying, if the system is a...
  8. john3voltas

    IP Office 11.1 - CallListen shows LISTEN on Avaya communicator

    Hi there. Our customer has a very small contact center with an IPO 11.1. After training, they sometime feel the need to listen to some realtime calls to assess their new agents. The call listen tone is disabled but Avaya Communicator shows "LISTEN" and they would like to avoid this. Is there...
  9. john3voltas

    Avaya app that allows to paste a phone number and have my deskphone place the call

    I don't think it would work without at least an office worker. Hence why I am asking here for options.
  10. john3voltas

    Avaya app that allows to paste a phone number and have my deskphone place the call

    This is a Server Edition. IIRC on a Server Edition the licensing works a bit different than on a IP500. For starters, I don't think there is a Preferred Edition for a Server Edition lol. Ok, but then Workplace would work as a SIP extension. Right? Because that's not what I need and I most...
  11. john3voltas

    Avaya app that allows to paste a phone number and have my deskphone place the call

    I'm sorry, but what exactly does the Workplace app on the PC allows me to do? Does it work as a CTI of my deskphone? Like old PhoneManager used to? If so, how? TIA Cheers EDIT: Answering to myself and hopefully helping someone else who googles the same question and ends up here...
  12. john3voltas

    HuntGroup priority

    Thanks a bunch, @Shaun E Cheers
  13. john3voltas

    HuntGroup priority

    Hi there. Thanks for taking the time to test it on your end. So, could you please clarify if you have all your agents as members of all groups 1, 2 and 3? Thanks.
  14. john3voltas

    HuntGroup priority

    Just as I predicted...thanks for confirming my initial fears. Interesting. Never thought of doing that. The work advantage is not what is worrying me. What's worrying me is that with a single group and all agents on it I think I'll loose the separate announcements that I've set up individually...
  15. john3voltas

    HuntGroup priority

    I have a customer with a small call center. They're around 10-15 agents, depending on the day of the week. They receive calls for 7 products. These 7 products are the huntgroups. Except for a couple of exceptions, all agents are members of all huntgroups. Each product has it's own DDI. One of...
  16. john3voltas

    Avaya app that allows to paste a phone number and have my deskphone place the call

    You mean, have workplace on the computer control your deskphone? How is that done? Tks
  17. john3voltas

    Avaya app that allows to paste a phone number and have my deskphone place the call

    In the (veeery) ancient days of Phone Manager app, it would be possible to select/highlight a phone number and have Phone Manager pass the number to the deskphone that would then make the outbound call. Our customer is looking for an app that can either do that or maybe allow them to: - copy the...
  18. john3voltas

    The security certificate will expire in XXX days.

    Make sure the phones are grabbing the 46xxsettings.txt from the SE. That's very important, because that's how the phones will receive the new certificate, Also make sure http/https traffic is being allowed between the SE and the ip phones (in case of remote networks. Oh, and it's not just press...
  19. john3voltas

    Raw CDR Script

    I can't see what's stopping you. You clearly have a file. Such file has CR/LF (win). Or at least simply LF (lnx). You just import to excel and tell it the separating character is the space. If excel can't use the space for that, then just run the file through a find/replace process and find all...
  20. john3voltas

    Avaya IP500V2 License requirement question

    Teleworker and Office Worker will also do.

Part and Inventory Search

Back
Top