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I tried setting up on a service group queue message which will play if how much estimated time until a caller will be answered by an agent but did not work. Is this a fault with Solidus 8.3? Please advise. Thanks.

Hi whosrdaddy and parnum. I found out what the fault was. The client was installing the incorrect application version coming from incorrect installation path. should be coming from \\SERVERNAME\nextccclient\setup.exe This resolved the issue now. Thanks for the assistance

Hi There. Can someone assist me on how to make the Desktop manager working? On a client PC, the application has been reinstalled coming from the right link installer. I am getting the error ""Failed to connect to logon web service". Please assist. Thanks.

Hi Everyone. If someone can assist me with a failure on fax transmission on the same phone system. I tried sending a fax from (SiteA) an analog line (either internal or external means) dialing either extension number or DDI going to another fax machine connected into Aastra DRG (SiteB. Both...

Thanks therealgeneral. This helps a lot. Much appreciated.

Hi everyone, can someone assist to check why when I make changes to either EMG (Extension Manager) or DMG (Directory Manager) does not update the other application (EMG or DMG). For example, I made name change on extension manager for extension 8888 but when you look at the DMG, it does not...

Hi There. I am trying to get a log for Program units to trace the incident that happened a day ago on a customer site. Alarm is CSTA, Faulty communication channel, ADDinfo:2 and Position is LIM1, UNIT DCTPP. code: 0:350 handle=77953. I can get the realtime by doing trace -unit DCTPP -lim 1 but...