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Well I tried this and it still isn't showing up the call path. Even after I answer the call. And we are trying to have the customer see the path before they answer. We have several agents who are in multiple queues and have different scripts for answering each one.

Does anyone know how to do this? We are trying to display the names of the Queue on incoming calls instead of the CID. This is a hosted solution consisting of a vMAS 5.0, vMBG 8.0, and vMCD. The users are ACD agents, running UCA MiNet softphones as Teleworkers with no deskphones. Agents can...

We've set up customers in the past with a DN, phone type, and set service level to IP device only. It won't consume an IP user license. Then call reroute always to a cell phone number. It works when dialing the DN directly and not dependent on whether the device is in service. I'm not sure if...

We couldn't use call director scheduling or override. They wanted to be able to control the schedule themselves and whenever you enabled override it would still ring into the hunt group and they wanted it to go straight to Nupoint. I worked with Mitel for several hours and here is what we got...

Ok guys, here is what I got. I'm trying to set up a day/night mode for a customer that they can turn on and off manually. They are on a hosted platform, so switching the system into night mode is not an option. Here is how they want their call flow set up. During the day, incoming calls ring...