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Hello everyone, I need your help to restore the SAL Gateway factory settings on the System Platform Gateway version UI 3.0.1.0.10 Deploiment tipe: SVM. Can someone help me? Some test settings got stuck and I can not remove them, so I need to apply the reset default.

Kyle555, it seems that someone here from the company where I work had already had this problem and to solve it was necessary to develop an application that monitors the one-x agent and collect the UCID and ANI to send to the IW, was sent to the development team now. Thank you so much for the help!

I have already tested several ways and it was in one of the attempts that I realized that the problem is before the SIP trunk with SM or in the AAR route, because I take a step to verify the ANI in the VDN vector of "Return to destination" and it ignores , that is, the CPN is lost during the...

Kyle555, thanks for your attention! I go answering your question: when the call is made internally, the phone number is normally sent. The project was divided in two phases and in this first phase will not have integration with the company database, the customer will answer three questions...

Hi guys, sorry for my english I'm deploying an EP to perform satisfaction research on a client. For this I am using the feature "Return Destination" of the VDN, but after the call is disconnected by the agent the VDN of "Return Destination" does not receive the caller's information "Calling...

Okay, I got it. I will check with the customer which model of the device, if it has headset and if the hook this device has been disabled in 46xxsettings.

I need all calls to be answered automatically after the whisper, but it is intermittent. look at the attachment.http://files.engineering.com/getfile.aspx?folder=bc341890-db62-4838-b9ec-7a8741a1db85&file=1.jpg

Guys, I have an intermittent problem in the auto answer of calls in call center. sometimes the calls are ringing at the extension and the agent is required to answer manually. Anyone know what could happen? I'm confirming with the client, but I'm sure he'll be ringing after the...

cores one-X portal with IPO

Hi twitchy087, did you solve the problem? We did a reinstall of the system twice. The call was opened four months and the lack of resolution. <11> 2017 Nov 12 14:19:51 localhost ipowatchdog[2576]: -02:00 2017 466 1 .ipowatchdog | 0 java problem detected. Restarting. <11> 2017 Nov 13 07:11:28...

Yes, but it's hard for me to explain why some devices work and some do not.

Hi guys, I'm having a high incidence of problem devices being returned by a client, but when I connected the devices in our lab I realized that the devices work perfectly, when I investigated better, I noticed that the devices suddenly erased or had problems of Strange noises or randomly lit...

Our client has disclosed a number for your customers, but have two receptionists. I can not to make the calls touch same time in both One-x, which is what the customer wants. Our client would be satisfied if we could switch the calls to the two operators. I apologize for my English and I...

Kyle555, It became very clear explanation of the manual! thank you my friend!!! You are the man!

Damn, but it worked before the update, as I will explain this to the client? :-( Thank you for your help!

Kyle555, I believe that when we update the SM, CM and SMGR last month, some setting has been changed to determine the speed dial the number. I believe that if there is a delay in devices SIP, it will identify what I want to make a call of 8 digits and will route the call to the string 2 8/8...

Kyle555, Yes, but the routes are different. The string 2 7/8 are local calls and the string 248 7/7 has another route "8". When the customer calls 24839400 he should calling the string 2 7/8 P1. Note: in h323, analog and digital extensions is work

Kyle555, this is the table downloaded by the device during the PPM reload, but the ARS setting in the CM is this: CM ARS: Dialed String Location Min Max Route Pat Call Type Node Number 0 all 11 13 p2 natl 00 all 13 16 p3 natl 023 all 7 7 8 locl 0300 all 9 13 9 natl 038 all 7 7 8 locl 052...

Kyle555, I know you understand my problem. I thank you for your help. is only one location (Multiple Locations feature not assigned) I'm checking what you asked and soon I will publish the result.

No 001 here in Brazil is "0" ARS access code