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Thanks, curlycord. That's helpful information!

Looks like the answer was "Line Access" Each of the customer service sets had 5 lines assigned in Line Access; the remaining 45 sets (well, the ones that I checked, anyway) had no lines assigned. Removing the line assignments from the set in question seems to have resolved the problem.

I put group in quotes because I'm not certain what type of group I am dealing with. In a customer service office with six extensions, all of which ring on an incoming call, how do I remove an extension from this ring group? How do I add an extension? I can tell you that the set in question...

Thanks jsaad. In fact, this sounds familiar.

When in office, our customer service team manages auto-attendant greetings by dialing Feature 983, then entering the admin mailbox and passcode. At this point, they are then able to access or change Greetings 1, 2, and 3. How can we do the same remotely? We have tried calling in, entering **...

I apologize for asking a silly question, but I want to be certain. IN a system consisting of an 8X24 DKSU plus three NT5B50 0X16 Copper Station Modules, what is the total number of possible extensions? Is it 24 + (3 x 16) = 72? How many of those would be used by the Norstar Flash voicemail...

This problem may be system-wide or only a single user. I have just the one ongoing complaint, but that is not definitive. Deskset is M7310 Voicemail is Norstar Flash 4 The user in question has a direct extension and also a private line (terminology?) tied to her extension. If someone dials...