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  1. snowballr

    specific dn number getting dead tone when routed to rfax server

    LoopyLou, Thanks for our reply. I checked the COS and all was set correctly. The problem was as a result of our DDI trunks being split across both the primary and secondary MXEs. The extension in question lived on the trunk connected to the secondary MXE and needed a route back to the...
  2. snowballr

    specific dn number getting dead tone when routed to rfax server

    Hi, I have an issue whereby I’m trying to route a specific extension number (3100) using the ARS digits dialled form to an Rightfax server and appear to get a dead tone when I dial the full DDI number (i.e. Calling into the number externally)I get a dead tone. However, when I dial the internal...

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