Johny3937 - thanks.
This is info I gathered on my question:
FROM AVAYA ENGINEER
Tosif Shaikh: You can get it in Historical Reports -> Other report -> Call record report
You: does this work for abandoned calls also?
Tosif Shaikh: yes
Tosif Shaikh: For aban, disposition field will have...
Hello,
can anyone please advice on Avaya or 3rd party product which provides details:
incoming number for abandoned call-center calls (so that supervisor sees who to call back)
So we need to link somehow CDR with call-center reporting.
We are planning to use CMS for call-center reporting, but...
Hello,
one of our customer has very old Avaya Definity Wireless DECT system which needs to be managed (DECT station move/add/change/delete). However software is not available in Internet. Maybe someone has it and can share? Please let me know to dmitrij.silov@benco.lt or here. Thanks in advance!
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.