I was able to fix it. Lines 2 and 3 were not assigned to any group, so if someone was on line 1 it would roll over to line 2 and would not go to VMS.
All i had to do was assign each line to auto attendant like you said, Westi.
Thanks!
Newbie here hoping for some advice:
We have a 4 line system with VMS. Extensions run from 11-18.
When line 1 is in use, the automated voicemail will not pickup regardless of what extension is in use.
I know this may be a beginner question, but i've spent 3 hours on this and i'm about spent...
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