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On the agent set programming for that queue, what does your Active Station Ringing setting show (tab 2)?

If you had said the issue was related to a particular agent, I would've said you likely have "auto answer" for that agent turn on. But "calls for a particular queue" is a bit boggling ... Just kind of thinking out loud: Inhunt-group xx what do you have set for Multiple Call Handling? In that...

Never heard of this, I did a quick search and found this: https://www.pbxbook.com/meridian/admin/modtelfea.html

Yes, you are on the right track. Python does not have a SEEK command -- you can achieve similar through SQL queries that allow you to search for specific records and then retrieve surrounding records... Basic outline: Connect to MySQL: First, establish a connection to your MySQL database using...

Agree with mm above. Grid.JS is fine for simple tables but would find something else if your project is complex. It seems to have support still: https://github.com/grid-js/gridjs

I've rewritten your PS below, give that a try and see if it improves reliability.. # Terminate any existing ACS process $processes = Get-Process -Name "ACSApp" -ErrorAction SilentlyContinue if ($processes) { foreach ($process in $processes) { Stop-Process -Id $process.Id -Force...

Try this (assuming you have internet access where the PC is located)... 1) Create a twillio account*, 2) Connect two Grandstream HT802s or four Grandstream HT801s, 2a) The Grandstream will SIP register to the twillio account and allow the Dialogic modem to send and receive VoIP calls through...

Did you ever get this working?

Sorry about that, I was out of office for a while. Did you get ASC and Service Levels working? If not post some images and I'll take a look tomorrow.

ODBC will get you historical data (see the attached .jpg) to check your system. As far a Real-Time, there are a number of options. 1. Use CLINT (I have not used this, so I can't really help you with it.) 2. Contact Avaya about real-time licencing or socket licencing -- heard the license are...

I used python in the past to have an extension dial me. It's really straight forward. 1. Have a usb voice modem connected to a PC that is always on, 2. Connect your avaya extension to the usb modem, 3. Write python code to dial number xxx-xxxx at HH;MM and play .wav file, 4. If the number 1 is...

That "MIB" error indicates issues with the PCMCIA card or the file itself. Prepare the PCMCIA Card: Format the PCMCIA card to FAT16 (I'm not 100% sure on this but I recall it from somewhere) Copy the exe file to the PCMCIA card. Insert the PCMCIA card into SSC on the Option 11C. Initiate the...

I'm not aware of a "missed call" email notification. I did a quick search and did not find anything. Does the DN route to VM or does it ring-no answer?

Okay, if you don't have CDR, then you'll likely need to use wireshark (or similar) to watch the call data over the trunks. I'm not familiar with it, so we'll have to wait until someone chimes in. In the meantime you can check: https://www.youtube.com/watch?v=g9LTvEJt4Fc <-- talks about...

Does the Avaya system have a CDR system?

So you need year and period logic to combine/aggregate the data across two consecutive years? Try something like ... NumberVar CurrentYear := Year(CurrentDate); NumberVar PreviousYear := CurrentYear - 1; NumberVar CurrentYearBudget := 0; NumberVar PreviousYearBudget := 0; If {@Period} <= 10...

Yeah, that 438 error is a bit vague. To me, it's saying either the control name doesn't exist or the Me.Products.Column(1) reference is not correct. Try this: 1) Ensure that the controls named ProductName1 thru ProductName20 exist on the form. 2) Verify the Me.Products.Column(1) supports the...

Function DisplayProducts() Dim w As Integer Dim q As Integer Dim z As Integer w = 0 q = 0 For z = 1 To 20 Me.Products = Me.Products.ItemData(z - 1) ' Caption for the TextBox control Me.Controls("ProductName" & z).Value =...

NC, No worries at all. Creating a report for the first time can be overwhelming, and it's normal to make mistakes. Try viewing the standard reports in edit mode to see which fields and queries they use. You can them mimic those elements in your own report. C.

It's hard to know the specific configuration or settings that was applied by the previous technician. You'll have to do some digging, I start here: 1. disp public-unknown-numbering [your extension lenght] 2. disp trunk-group [trunk #] and look for the Caller ID of Service Link Call (it's tab...