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  1. kano666

    Multiple ACDs on one phone?

    OK thats what I thought, thanks for confirming it. No I dont have any reasonable way of reporting...currently I have a laptop plugged into the tty port that spits out the data periodically into a terminal where its captured into a text file... then I have some excel macros that mung the data...
  2. kano666

    Multiple ACDs on one phone?

    Hi All, I have an old Meridian Option 11 phone system which im not exactly an expert with. I have a requirement to set up a couple of new ACD queues and provide reporting on them. That part I could probably muddle through with by looking at whats already set up but I have also been asked if...
  3. kano666

    Calls dont go to voicemail

    Well done! Had to change CLS FNA and then i could set CLS SFA and now it works. Thanks for your help mate!
  4. kano666

    Calls dont go to voicemail

    Hi All, IT Guy struggling with a phonesystem I know little about here! I am trying to get a phone to eventually forward to voicemail instead of just ringing forever. Set up a new phone by copying the settings from my desk phone here...went on to meridian mail and set up a new mailbox. When I...

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