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  1. Crimsondelo

    iTel Reporting for contact Centre - Slow Historical Reporting - SQL Issues

    Q. Which reports are you generating - is the slowness on all or just certain ones? A. All Reports are slow, Agent Activity by Agent though is by far the slowest Q. How many skillsets are you generating reports for? A. I would only run the report for one skillset at a time Q. How many agents...
  2. Crimsondelo

    iTel Reporting for contact Centre - Slow Historical Reporting - SQL Issues

    When I attempted to move the Database to another Drive it actually detected an error and rebuild the Database. Surely also, if I rebuild the DB then I would lose all the data stored in it? Or does it just pull it back down from the BCM?
  3. Crimsondelo

    iTel Reporting for contact Centre - Slow Historical Reporting - SQL Issues

    Q. What version is the BCM? A. BCM450 R6 (Build ID: bcmsusemfw60ad06) Q. What version is the RCC? A. V5.0.451.4 Q. What is the current size of the CCRDB? A. 3.5GB Q. What is the processor speed on the PC hosting RCC? A. Intel Core i5-2400 @ 3.10GHZ Q. How much RAM is installed on the PC...
  4. Crimsondelo

    iTel Reporting for contact Centre - Slow Historical Reporting - SQL Issues

    Hi all/Anyone; I have an issue, when running reports in itel - RCC the reports can take upto 15 mins to run. Here is what i have discovered * The CCRDB hammers the Hard Drive during this process * The Database indexes were heavily fragmented * I have been unable to move CCRDB to another Hard...

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