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well I have drafted a form stating our findings and will present them to the owner Monday. At this point the issue is either in the switch being a low end switch or something that is beyond our experience. I will leave this thread open for any other ideas, I will still try to swap the VCM card...

what I mean by horrid/bad is where someone is speaking and it sounds choppy. the choppiness is random and consistent every 3-5 seconds

The VM is working. Just the quality on the SIP line is horrid when calling in and only bad during the Auto-Attendant portion. I can bypass the switch after hours but the office needs the phone lines up during business hours. I noticed in the System-Codecs that you can arrange the codec order...

we have tried altering the codec listed before just to have it jump back to custom. codec is listed as such: G.711 ULAW 64K G.711 ALAW 64K G.729(a) 8K CS-ACELP G.723.1 6K3 MP-MPLQ also redirected the line to a single phone and voicemail is still choppy. One reason why I love data over voice is...

yes it is VM Pro. The server has been recently expanded we are now utilizing 40% of its capacity. I am not sure what you mean by route the call direct to the HG. note their are no issues when using the reg. lines. just the new SIP.

Our provider is through Accessline, and they have tested there side finding no issues. However our switch is an unmanaged netgear FS524 which does not allow me to create vlans and such. I believe/fear that this is where our issues resides, I am checking all resources before presenting this to...

We have allowed all of the codec options from the start in the lines selection under VoIP. Is there another place to apply the codecs?

Installed 2 new SIP lines for our company last week. going through a series of tests we noticed that all incoming calls have a choppy sounding auto-attendant. However once someone answers the call is clear and sounds perfect. After calling tech support with them claiming that they have not heard...