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Call Center ignoring logged in agents
THANKS, THANKS, THANKS Just days before you replyed I actually came across the software update revisions and found revision 31.10.17.22 addressing this issue. After hours of trial and error, trying a second Call Pilot and reprogramming from fresh (both our origional callpilot and the replacment...- THSTEFFY69
- Post #3
- Forum: Nortel: Norstar systems
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Call Center ignoring logged in agents
Nortel MICS w/6.1 and Callpilot 100 w 3.1 and Call Center activated. When agents are logged into Call Center system works good for 1-3 days and then for no apparent reason calls ignore an agent and wait in the que just as if "make not ready" was activated but it is not. Phone indicates agent is...- THSTEFFY69
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- Replies: 3
- Forum: Nortel: Norstar systems
