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Joe2938, The 9 was already in place on the coverage remote table entry. Adding a specific entry in ARS did the trick!!!! IT'S WOKRING!!! Thank you soooooo much for your help.

Joe2938, Yes. Coverage of Calls redirected Off-Net Enabled? y

7deedtz, Thanks for your reply. I have verified that trunk to trunk is set to all and I also increased the number of rings on the coverage path, but the problem still persists. So what I'm unclear about is if I call from my desk phone, everything works well, it stays on the trunk. If I call...

Kyle, I don't think there is a difference, I would need to get the terminating number from the answer service, if they would be willing to provide it to me.

Kyle, I can successfully dial the answering service 866xxxxxxx from my house phone without issue. So it's not getting rejected.

Joe, On page 1, I see 'Trunk-to-Trunk Transfer: all'. Is that what you are referring to?

Hello Everyone! We have a vector for our Service Desk calls that basically dials an external answering service if our Service Desk doesn't answer. So in this vector is a hunt-group with coverage, and the coverage path includes a coverage answer group (the Service Desk phones) as point 1. Then...

Hello guys, I hope all is well! I have a strange thing occurring on what seems to be ONE voicemail box at one of my sites. When callers try to leave a message, they hear an audible recording that 'Please make an entry soon or you will be disconnected, recording stopped, to continue recording...