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  1. chobin

    Mitel CCM wont connect to Excel for reporting

    Hi Is there any error to launch report?
  2. chobin

    Agent Shift Activity

    hi I have a problem. I user ICP3300 an I want arrange Agents Shift as offer specified time , DID number Calls connect to these Agents. for Example : if there is agent :666 in skill group related path 1 , we want from 20pm path 2 connect in addition to path 1 also with together. tnx
  3. chobin

    6140 DNIS

    OK Lets me explain more... We use 6140 software to pop up call information. In the Call Pad page -called telephone number- DINS returners 3 Digits of Called caller's Customer. I want to return 4 Digits. For example : Caller's Telephone number : 48321025 Called's Telephone Number : 48031-111 We...
  4. chobin

    6140 DNIS

    There is nobody to help me..
  5. chobin

    6140 DNIS

    hi I use 6140 to popup Call Contact (Call Caller & DNIS) Is there any way that Returned the number of digit (DNIS) , The figure rises to four. Now the figures is 3. Thank you for answer...
  6. chobin

    call pickup report

    Thank you
  7. chobin

    call pickup report

    Hi I want have The Report Of the number of calls Pickup have been answered by each the Agent. 3300 : V 8.0 CCMWeb : V 5.4 Thank you.

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