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The problem is that it was their network design and equipment. Netsolutions provided the adtran router, did all the programming on it, shipped it and Mitel installed it. Netsolutions's datanet division programmed all the switches (every switch in every building was provisioned and installed by...

I'll also add this - now that it's working, it's great. The implementation teams have been working around the clock to get it all dialed in now that it's in production.

LoopyLou, We deal directly with Mitel and Netsolutions (same company). No 3rd party reseller or implementation team. I am disappointed because they sold this entire package to us as an off the shelf solution that would take 3 months to deploy. They began the project 11 months ago. All the...

Thanks for the info guys. Turns out we were chasing the wrong issue. The Adtran router (which was giving DHCP locally to the devices) was not renewing leases, causing the phones to reboot, causing the heartbeat check to fail. We moved DHCP to a domain controller at the data center and the...

Forgot to add: DHCP lease is set to 7 days. LRO was adjusted per Mitel bulletin. All MiNet traffic bound for the vMDC is priority 1 on the firewall.

Hi, We are in the middle of a new implementation of a 3300. Everything is up and working (Mitel did the entire install) with one exception. We haven't gone live yet because every phone in any of our locations connected to our data center over MPLS experiences a heartbeat timeout randomly, at...