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It's nothing to do with the paying them for the work which they have done, there all paid up. The problem is that we don't have confidence in them to do the work which we're asking them to do - hence the dispute. All the systems have been purchased outright but they never gave us full admin...

Hi All, I don’t think this is possible but any help is much appreciated? Currently we have got 10 x Avaya IP Office 500 systems across the UK and we’re currently in a dispute with our maintenance provider. They have the Admin password and they gave us a limited account for making basic...

Great advise guys, Unfortunately we have rolled out Draytek's to our main sites so it would be a pain to change the main router to a netgear or another brand. I agree that the best solution for us is now to use a site 2 site VPN with another Draytek for our remote workers to keep the security...

Many thanks for the reply guys, I had a feeling that you we're going to reply along with something similar to that. I have been told that I can Pass the HTTPS server through the router while locking it to the MAC Address of the phone handset - what would your view be on this? Thanks, Rob

Hi all, We've been trying to get a remote worker's handset connecting to our phone system but failed. The handset is a 9608 and the router at the main office is a Draytek 2860. We been trying to connect the handset via VPN but cannot get the handset to authenticate - we can see this via the...

BlueStuff - That's awesome, worked perfectly and appreciate your help!

Many thanks for the reply, appreciate your prompt response. BlueStuff - is there any links into how we would use the Speed Dials or use routing options? Firebird - we do have some speed dials, how would we go about utilizing these to target a line out from the BCM Also you might be able to...

Hi All, We've got a BCM which we currently use and all our extensions are used. When we look at the configuration there are a lot of extension numbers that look like their re-severed. However is it possible to use these and which dialled they would forward to a land line? For example, if we...