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Routing calls to an idle agent
Thanks, IndianaSkinny. That explains why I'm not getting the call to where I want to! Back to the drawing board. Cheers, Dunc.- DuncEJT
- Post #3
- Forum: Aspect contact/call center solutions
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Routing calls to an idle agent
Hi, I've been out of the Aspect Callcenter area for a few years and suddenly find myself back in the thick of it. This may, therefore, be an obvious question/answer to many of you but please have mercy on a forgetful contractor! We have Aspect Callcenters on ver 9.3 using 'traditional' TIC...- DuncEJT
- Thread
- Replies: 4
- Forum: Aspect contact/call center solutions
