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Determining Skillset Of Calls Returned To Queue-Symposium
Good morning....Does anyone know if there is a report or how to identify the skillset of calls returned to queue? The only place I can find it is call by call stats but since we are returning over 450 calls per month to queue this can become very difficult and time consuming. Thank you!- TheresaWilliams
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- Replies: 2
- Forum: Nortel: Symposium call center solutions
