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Where would I look for the prime set for the PRI trunks? Do a proceed down a menu path on the Norstar? So far, I have looked at the settings down "Terminals&Sets" and "Lines". Thanks.

Call Pilot system config has this: Version 31.10.14.22 Does that mean it is at 3.1? For the KSU, I am looking under System Version and see: "SP:30DEC12 NAT" Not sure if I looked in the right place. Thanks.

All external calls go to an auto-attendant (at the Call Pilot 150). They are then asked to enter the extension ..... so, when they enter 107 they COULD get routed to 110. Now, I have done more testing today and I have not been able to reproduce the issue on my own. However, this incident...

One interesting observation. For the extension (110) that is getting called upon the busy condition of the extensions, it does not have a line assigned to it. Would the lack of a line assigned to that particular extension cause an issue. I asked a tech guy earlier today about that, and he...

If target 158 is appearing on some other set, how would I find that. I do not have a great deal of extensions, so if I know where to look, I can check them one by one. Also, can you tell me where to go to perform the Public to Private to Public transition? Good ideas .... thanks.

I am sorry, for extension (100) it uses line 158. So, I went to Lines/Show Line: 158 Then get: Line 158:Line 158 ....then enter Then get: Trunk/Line data .... then enter Then get: Target line Then scroll down to see: "If busy: To prime" Then see: "PrimeSet: 100" I hope this helps. I did...

I went to one of the extensions (100). It is setup as IF BUSY: Go To PRIME and PRIMESET: 100 The same is true for extension 109. I am not sure what the line is for the third extension (and perhaps it is not setup if that is even possible), as the extension was created after the initial...

I have not personally setup any Hunt groups on this system. However, I looked at a couple of the hunt groups, and there are no member DNs. So, I am assuming that this issue is not related to Hunt Groups. If someone knows of something else I should look at related to Hunt Groups, let me know.

Thought I would try this Forum for this Norstar issue. Have a Nortstar MICS, Call Pilot 150, PRI interface High Level Description External calls land on extension 107 Extension 107 is busy (on another conversation) External calls routes to extension 110 There are 3 extensions (107, 100, 109)...