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Engage Client 3.5 Playback Log
Hi We are in the last months (thank goodness) of running a BCM 400 with Telstrat Engage call recording. We are having a problem with our Engage playback log as displayed in the Engage Client. We have calls for an agent that are being recorded fine, but the call log is not displaying the agent...- coastTek
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- Replies: 0
- Forum: Nortel: Business Communications Manager BCM
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RCC Abandoned Call criteria
Thanks DBrewsky. I have dug around a little further and found a PDF that has helped me. You are right, it only reports on calls hung up before reaching an agent. It refers to calls that are hung up whilst still on the Control DN (CDN). These are my skillset CDNs. So I think I have enough info...- coastTek
- Post #3
- Forum: Nortel: Business Communications Manager BCM
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RCC Abandoned Call criteria
Hi Does anyone know what criteria the Abandoned CLID/DNIS report uses to determine whether a call is classed as abandoned? I am trying to create a custom report using SQL Server Reporting Services (SSRS) - our RCC runs on MSSQL - and I have not been able to determine from the table structures...- coastTek
- Thread
- Replies: 2
- Forum: Nortel: Business Communications Manager BCM
