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I have a user that requires the ability to take a screen capture from a video in WMP11. Hitting the print screen button and pasting into Paint just produces a black box.... doing the obvious Google searches on this problem yeilds many responses of turning Hardware Acceleration down to None or...

Hi All, I have a user who has a CP1525 plugged in to a laptop via USB. Recently, out of no where he says, whenever he printed (and it would print) he got an error message saying that hpmsn103.ddl had crashed. Close the error and you could print again! The error also came up when trying to...

Morning everyone, Sorry for the slow reply, I've been away for just over a week. While I was off it seems that who ever took over the call just rebuilt the machine due to there being other problems! Thanks for all your help though. Jay

Going to the IP for Google doesn't work either. Does exactly the same thing, at the bottom is says 'Waiting for website', I get 3 or 4 blocks in the progress bar and then I get told I have no Internet Connection. User thats not part of the domain? Would a local administrator account suffice...

Strongm, unfortunatly resetting the IP stack and winsock didn't work. Still no external websites :( I'm unable to ping external websites because of our firewall, same with a traceroute as well. I've checked the DNS is correct, all IP settings are correct. As far as I can tell the proxy is ok...

Sympology, I have tried two more accounts. Both my account (elevated compared to a user, but not a domain admin) and the local admin account on the machine have the same problems. Jscript doesn't appear to be working nor will it load any websites.

strongm, stupid question time: running the catalog command shows lots of entries, a couple of which to do with Sophos. Do I just reinstall the Sophos client to put them back in the winsock catalog? Thanks,

@strongm No, the GPO doesn't disable scripts. As I've said, this has stopped our intranet working and there are a lot of various portals for suppliers, drawings and parts that we use on there. This has all happened since this CAD software was uninstalled. But I'm not sure if it's just a...

I am unable to install a different browser due to software restrictions. No plugins installed, again due to software restrictions. Considering I've been looking at this problem for a week, you would have thought the user would have told me they couldn't access the internet either... so I can't...

Ben, Presumably you mean under Security>Custom Level? Yes, everything is enabled in there as well. One thing I've noticed looking at the machine today is that 8/10 times when the page loads it's missing a couple of elements, such as the arrow next to a link to indicate a drop down menu or the...

Hi rmgates, Thanks for the reply but I have already checked that as well. All ticked and enabled! Jay

Hello All, I'm hoping someone will either point me in the right direction or at least point out what I've missed! I have a workstation that has had no problems running JS for a while which has suddenly decided it doesn't want to play ball anymore. As far as I am aware the only change is that...