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"Do you know how to program and have access to Configuration? We can use Answer DN's in this case. Also you sure you have a MICS? they are usually 3 digit DN's" I never properly answered this. I can get into the config area and I've been doing some things, but I've never done this from scratch...

Hmmm, did some digging. Is it possible I have a CICS sytem?

If it helps, to get into the admin area, I have to use Feat**266344, not feat **23646.

DN- is this an extension? Dumb question, but I'm very much new to this. That's just it, I'm not sure- I've wondered since I've been given this project if I don't have the wrong Coordinator Guide. We only have 2 digit extensions. Is there a way I can find out what I have? I'm going to have a...

Thanks everyone. :) I have two books- the Set up and Operation Guide and the MICS 1.1 System Coordinator guide. There is nothing that specifically states "hunt groups," though. Hence my frustration! Is "Group Pickup" what I'm looking for here? Or "Line Pool?" Give me a computer and I'm a...

And THANK YOU!!

Okay, so I was in the right mindset. How do you create hunt groups? I can't seem to get any info on that when I google or read the manual.

I will admit first off that I am not a phone guru and I appreciate all the help anyone can offer! If I'm not giving enough info, I'll try to clarify as much as possible. We moved our phone system to our new location and I needed to re-do the greeting and CCR tree. I've been able to do...