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I have to remote phones a 5312 and a 5330e the 5312 works and connects fine all over but hard to work with dure to display size and buttons. My 5330e at first used POE injector for power and the phone always said bad lan or cable. The 5312 would work fine off same setup. I now have a POE switch...

I am working on a 6.0 SP1 vmcd 3300 I have speed calls for the call center that have names associated in the directory to the speed call number. The speed calls all point to the acd group 1950. When dialing the numbers, when the agents phone rings the 1950 shows on the phone. I want the speed...

Can you use the Analog Trunks in the system without analog line licenses?

How do you announce the calls line in the Q of an ACDII group on an vMCD? There is no embedded voicemail and I'm using the NuPoint for my RAD's. What setting do I have to activate in the MCD to get the callers to hear what number they are in the ACD Q? What am I over looking or can the system...

I have ring groups at a location that I am trying to forward. When I dial *65 (Call Forwarding-Follow Me-Third Party) and dial the ring group I get an invalid. I use this same Feature Code to forward Hunt Groups but the Ring Groups will not work. Is there a way to Forward Ring Groups? My COS is...

My message deliver system stopped playing the messages when the end point answers. When you answer the call from the voicemail system nothing is played, The messages used to play without a password the call was just connected to the voicemail box. Now there is silence, no welcome message or...

I have a customer that wants to have the fax machine dial out of the PRI without having to dial a nine to get an outside line. What is the easiest way of doing that?

So, does the speed call read out as your just dialing the number 9954654xxxx with the 9 for dial tone or does it need any special characters added?

I'm working on an user call director for a Dr they are using this as their AA mailbox 1298. At night they want the calls to route to their service number. I've tried everything and having no luck. I have another mailbox using the pager dialer to send the messages to her cell phone and that...