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  1. PCovarrubias

    Avaya Customer Call Reporter CCR Custom Report Error

    I applied windows updates and appears to be working. Seems it had to do with the custom report error. I'll be posting updates and images of the error if it happens again.
  2. PCovarrubias

    Avaya Customer Call Reporter CCR Custom Report Error

    Hi everybody, I have a customer running CCR 8.1. We're using the asssitant to create a custom report and I can go through the whole process and add the report to the list. I can open the report to add values, but when I try to run the report to show data within a time period, it shows an...
  3. PCovarrubias

    New Wallboard in IPOCC R9.1

    Same here! No Wallboard access. Not even a security warning to let me know the URL exists on the IPO CC Server. Tried it with the internal ip, and hostname for the CC Server. Nothing!
  4. PCovarrubias

    One-x Mobile Preferred IPO [Voicemail Porvider "Starting" + IPhone App Not Connecting]

    I have installed OneX Portal and Voicemail Pro on the same server. Windows Server 2008 64 Bits with 4GB of RAM. Running OneX mobile for IPO on a Nexus 7 android based tablet. App got connected right away and works fine (except for Voicemail not showing on the app). Tried to use the same...
  5. PCovarrubias

    IP OFFICE - CISCO SPA112 NO Audio After Transfer

    Problem was on CISCO SPA112. A new firmware came out, upgraded, problem solved!
  6. PCovarrubias

    IP OFFICE - CISCO SPA112 NO Audio After Transfer

    I have a 10.100.10.x LAN for Avaya Phones. On the SIP side 172.16.x.x, We have different external LANs but everything is routed through a gateway and IP Route on IPO has been programmed. Just finished testing connecting the CISCO ATA directly on the 10.100.10.x voice network and same result. The...
  7. PCovarrubias

    IP OFFICE - CISCO SPA112 NO Audio After Transfer

    Scenario: Avaya IP 500v2 with 1608 & 1603 IP Phones. Also, SIP endpoints (Cisco ATA SPA112 & Polycom Conference Phones). I can make calls from either type of device, and audio is flawless. The Problem: If I receive a call from a Cisco SPA112 on an Avaya 1608/1603, everything works fine. BUT...
  8. PCovarrubias

    IP500v2 Contactstore (Unable to batch download recordings client PCs)

    Hey!. I installed Avaya Contactstore on Windows 2008 Server. Everything worked great until a couple of weeks ago. Supervisors cannot export recordings in batches. When they select the recordings they want to export and hit the button, it should ask for a destination folder where the files would...
  9. PCovarrubias

    8.1 60 or 90 days

    Is there any way I can find out if my 8.1 upgrade is permanent or if I'm running a 90-day trial period? Kind of had to make an emergency upgrade on a system that was turned on 4 days ago because of the new VCM64V2 cards not being supported. Everything seems to be working O.K. after upgrade, but...

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