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I figured it out. I had not downloaded the new element manager. I was using an old version of element manager and it was not working correctly with new OS version. Thanks again for all of the help.

I may have mistated the revision issue. The info below is from the parc.txt file which I extracted from the system before it crashed. So the load build number and the bios version are different. Not sure which is relevant to me (if either). Load Build Number: 40B201 MSC Card FW...

I have a follow up question if you guys would be so gracious as to indulge me again. I have received and installed my replacement drive and the system is up and running. I installed my keycodes and telephony is still working. However I am having trouble restoring my backups. When I browse to...

Thanks so much for all of the response. I have ordered a hard drive and it will be here tomorrow morning. I would still be open to a source for downloading an image though as I could fix tonight instead of tomorrow night. I wanted to ask if I should be able to log in to the system from the...

We are in the US. We have a fast connection so we could potentially download. We should probably discuss outside of forum (not sure about rules for stuff like this). Is there a way I can contact you (should I used linkedin)?

Firebirdscrambler Thanks much for the response. I had already looked at a couple of articles you referenced these had been very helpful. I was very pleased to see your article about recovering the license file from the logs. I had copied the logs down to my machine a few hours before the...

Hello - I am hoping to get some advice. I have a BCM 400 4.x and the hard drive has crashed. Phones still work but no VM or auto attendant. I cannot connect with Element manager or BCM monitor. I can get to the console (serial) but I get a "failed to authenticate" error when I try to login...