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  1. DDelaurier

    Overflow to Mailbox vs. Auto Attendant/CS1

    It’s a PRI setup with NCP500 and TVM50 and the overflow to mailbox doesn’t seem to kick in, instead reverting to auto attendant. Current call flow: Call comes in on the main number of the PRI and goes straight to 500/AA/CS1. Caller presses option 1 for Sales (Tr to Grp 602) or option 2 for...

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