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We got it working! We were moving equipment to the new office and my boss found one of our old DSL line filters. Out of desperation we plugged it in and can now make outgoing and incoming calls. Went out and bought more for our other lines and all is well. I really appreciate everyone's help on...

Are we able to do that? I wasn't sure if there was some kind of activation that needed to happen. If not I'll go do it right now!

I just called my Verizon tech and he told me there is no way they will put in a different model since we have the latest one. Our old office has an older model and it works over there. This is driving me nuts!

Interesting, I will look into the modem issue. We did take the unit to our old building which is just around the corner and it worked perfectly. The Verizon tech mentioned on the phone that it might be a voltage issue. Thanks for the input on the modem, hopefully I can get them to change it out.

The Verizon tech plugged his butt set in between the phone and the system. The noise could be heard when the 9508 picked up the phone but if he intercepted it with the butt set there was no issues.

We tested with a regular phone in the test port on the Verizon box. Worked with no problem. pmcook, is testing the lines a service you offer?

Sorry posted the title wrong, IP Office 500V2 not 550... Running on 3 hours sleep at the moment...

We moved our office to a new location, Verizon came out and got our lines setup and we installed our new avaya ip office 500v2. Calls internally to other extensions work perfectly. Incoming calls and outgoing calls make this constant loud buzzing sound. I tried changing the gains to see if that...