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I installed another phone and changed the AA extension to use 258, the extension of that phone, and it behaves exactly how we want it. It rings past the 1 ring. I suspect it either had to do with no phone being there, or that extension is hung up in the system somewhere. No body actually uses...

Could that be the issue with the system thinking the receptionist is not available? If it can't actually find the phone? I'll give it a shot and see what happens Monday. I'll update you! Thanks!

Can do. :) Thanks!

The two sets I have with Answer keys have Forward Busy None and Forward No Answer: 267 4 rings. (267 is VM) Extension 222 is Forward Busy None and Forward No Answer 221 After 6 rings so it will hit the General Mailbox.

These are the settings right now. Atdt is set to available. Atdt avail: Y Business Open: Y Answer Lines: Y Atdt: 222

Alright, the 222 DN wasn't being used. I assigned AA to be 222. I added an answer key to 2 extensions for the 222 DN however, when the system transfers, it only rings once before it says the operator was not available. The setting in sets for 222 is set to not forward at all, so I'm not sure how...

Okay, I will look into that! Thanks so much curlycord! :)

Or, is there a way to instead of 0 transferring to the operator, can we program 0 to transfer to the aux ringer and come in normal so anyone can pick up the flashing line? That would be perfect if we could.

So I would have to program a feature key for that and have everyone know that is what you need to press to pick up the call? Is that the only way? I don't want to make everyone learn a "new" way to answer the phone. If that is the only way I'll go with it, I just know some people don't like...

Okay, that solves the ringing. Can I change a setting for when the system transfers to the receptionist, anyone can pick up the line and not just the receptionist? Normally, anyone would be able to pick up the phone and press the line that was ringing, but if it transfers to the receptionist...

Okay, I played with it and found some answers. It clicked that when the AA transfers the call to an extension, it was then ringing from an external line, thus the auxiliary ringer was ringing also. The 3 external lines were set to aux ring. If I disable the aux ringing on external lines that...

Okay. Where is the option to turn off the auxiliary ringer when the AA transfers to an extension? The Auxiliary ringer option for "sets" turns it on and off when you intercom/internal dial an extension, not when the AA transfers.

We don't have any service modes active at all. I verified that everything for them was turned off. The only option that is currently "available" is a manual switch by the KSU that is labeled Day & Night mode. While in "night" mode the Aux Ringer rings when any lines come in on top of...

I tried messing around with that option. When set to yes, a internal intercom to another extension will cause the aux ringer to go off when that extension rings. Setting that option to No, does not affect when the AA transfers to an extension. The aux ringer rings anyway. Our system is set up a...

We have a Norstar/Meridian phone system with Startalk. I can't seem to find a way to change how the auxiliary ringer works. It rings fine when calls to an external line comes in, which is great. However, whenever we transfer a call to an extension and join it before the person answers, or when...