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That is exactly what we are thinking about this issue now. We are going to leave this agent on the hard phone for about another week or so, then put the agent back on the soft phone. If the calls don't drop while on the hard phone, but then start dropping again once back on the soft phone, I...

1. We have the proper licenses to use D-Term in an ACD environment on our PBX. 2. At the present time we only have 1 Win7 machine in the support center. 3. I thought that is what ring abandons meant, but I’m wondering is this the dropped calls that I’m seeing in the report. 4. We currently have...

Hi belevedere, thanks for the quick response to our issue. Answers: 1. All calls are either placed in the que via our toll free number or transferred front the switchboard area. I did notice in the “Pilot abandon report” in CCWORX for this month alone there are some ring abandons that are only...

Good day all, We have a support center that services approx 28,000 customers and for the last few months when calls come directly into our que via our toll free number or when getting transfered from our switchboard then transfered to the que the calls occasionally drop or ring a fast busy...