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  1. EssPeeEff

    How to can i check if an agent is hanging up on callers

    Run a query against the termination table for the agents calls. If a typicall call consits of 3 lines on the termination table, call dispostions of: 13 52 13 Have from our testing shown to be the agent has terminated the call Dispositions of 13 13 13 Have shown to be customer terminates...

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