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Hi LoopyLou, Thanks again for your suggestion. I tried <E> as well as <E>#. But I got an "Access Denied". I also tried <F> but that didn't change anything. I re-read the document and made sure I had done every step. Which I had. I'm guessing there is something specific about our setup that...

Hi LoopyLou, Thanks for that suggestion. I tried changing COV/ONS/E&M to Yes but nothing has changed unfortunately. Do you (or anyone else) have any other ideas I can try? Thanks Simon

Hi LoopyLou, It would appear you are correct! When I dial the auto attendant (ext 3201) and then enter another extension number it forwards me to that extension. OK so now I know what the issue is. How do I solve it? Whats the best way of dialing the auto attendant via an ARS route and sending...

Hi Guys, I'm just having a play with our Mitel/Exchange environment and I am trying to setup Exchange to be our new Voicemail Server. I have followed the Mitel "Configure MCD 4.0 UR3 for use with Microsoft Exchange 2010" document and I have followed various how-to's on setting up the exchange...

Thanks for your not so helpful reply Marv. Unfortunately as I am setting this system up for a charity in my own spare time so I am unable to "bring in someone who knows how to set this up". I know that call forward doesn't care whether it is a new call, transferred or intercom. What I'm asking...

Hi Guys, I have a Norstar ICS system with a CallPilot voicemail system for a small office. The office has 2 analog lines from the PSTN that ring on all 5 phones in the office (configured as a "Square" system). What I am trying to do is if no one in the office answers, make the call go to the...