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  1. jburggraf

    ARS and Trunks in Clustered Environment

    Sorry... I thought I kept my System Identifiers consistent in the above scenario, but discovered an error: The 4th choice should read: 1st choice... 2nd choice... 3rd choice... 4th choice: TDM on local (System X) analog trunks.
  2. jburggraf

    ARS and Trunks in Clustered Environment

    I've been working with this now for quite a while and have come upon something of interest and concern based on what I've found programmed in our ARS and also by doing some experimentation. Is it possible, through digit substitution or other means, to prevent a 911 call from going out of an...
  3. jburggraf

    Is Enterprise Manager still needed?

    We have 14 buildings. 2 buildings have SX2000's that have been migrated to 3300 MXe controllers and have a mix of IP and digital phones; 3 others have 3300 MXe controllers and IP phones only, and the remaining 7 are 3300 CX controllers. All are running software version 5.0. Can anyone tell me...
  4. jburggraf

    How do I free up a license from a deleted IP phone?

    I physically counted everything that has a device type listed and only have 36. I do have a ring group in this 3300 - no device type, but does that by chance take up any licenses? I'm grasping at straws I know...
  5. jburggraf

    How do I free up a license from a deleted IP phone?

    This is all informational but I am still not able to activate a 37th phone even though I have 37 licenses. What is required for the resilient phone?
  6. jburggraf

    How do I free up a license from a deleted IP phone?

    It is a 33300 MXe III running release 5.0
  7. jburggraf

    How do I free up a license from a deleted IP phone?

    p011406: Ooops... I forgot to mention that the DBMS CHECK FULL resulted in no errors detected.
  8. jburggraf

    How do I free up a license from a deleted IP phone?

    p011406: The IP Phone count is 36 and matches in both the "IP Telephones" form and the "User and Device Configuration" form. (As a reminder, we have 37 IP Licenses and 37 shown as being allocated). However, here are two pieces of information that may impact licensing (??): A. One of the IP...
  9. jburggraf

    How do I free up a license from a deleted IP phone?

    p011406: I did the command and got the following: TOTAL TRUNKS 5 TOTAL STATIONS 36 TOTAL ATTENDANTS 0...
  10. jburggraf

    How do I free up a license from a deleted IP phone?

    Nekminnit: I tried your suggestion but no change. kwbMitel: I actually just checked and I only have 35 devices programmed (one is a SIP device), but the system shows that I have 37 licenses - all allocated.
  11. jburggraf

    How do I free up a license from a deleted IP phone?

    I deleted an IP phone from one of our 3300 MXe III systems using the User and Device Configuration form. However, when I attempt to add the same device back into the system, I get an error indicating that I have no available licenses. When I check the License and Option Selection form, I see...
  12. jburggraf

    ARS and Trunks in Clustered Environment

    LoopyLou: Thank you for the response. After some additional testing, I believe I found that I was not understanding IP/XNET Trunk Groups vs. TDM Trunk Groups. It appears that if there are physical analog and digital trunks on a system, calls are always routed using a TDM Trunk Group with...
  13. jburggraf

    ARS and Trunks in Clustered Environment

    Hello all, I am an end-user in public school district in the US. We have 14 buildings. 2 buildings have SX2000's that have been migrated to 3300 MXe controllers and have a mix of IP and digital phones; 3 others have 3300 MXe controllers and IP phones only, the remaining 5 are 3300 CX...

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